Privacy Policy

1. What we collect

• Clients: name, email, phone number (which you can choose to verify by SMS), suburb/postcode, and the contents of your service requests including any reference photos.
• Professionals: business name, contact details, ABN, portfolio photos, insurance documents, service area, and wallet transaction history.
• Everyone: basic usage and device data needed to run and secure the platform.

2. How we use it

• To match requests with professionals by service and location.
• To share a client's contact details with the professionals (maximum 3) who claim their request. This is the core of the service, and happens only when a professional pays to claim.
• To show your review of a professional you booked (stars, comment, service, your first name and last initial) to clients who see that professional, and to feature some four- and five-star reviews on our homepage with the suburb of the request.
• To verify professionals (ABN checks with the Australian Business Register, insurance review).
• To process wallet top-ups via our payment provider.
• To send transactional notifications (claims, reminders, receipts) by email.

3. What we never do

• We never sell your personal information.
• We never publish client contact details publicly.
• We never share contact details with professionals who have not claimed your request.

4. Third parties we rely on

We use a small number of service providers to operate the platform: cloud hosting and database services, a payment processor for wallet top-ups, an email delivery service for notifications, an SMS provider for phone verification, and the Australian Business Register for ABN checks. Each receives only the data needed for its function.

5. Storage and security

Data is stored securely with encryption in transit and at rest. Insurance documents and verification files are kept in private storage accessible only to our verification team. We retain data for as long as your account is active, and for a reasonable period afterwards to meet legal and dispute-resolution obligations.

6. Your rights

• You can access and update your details from your profile page.
• You can request a copy of your data, or ask us to delete your account and associated data, by emailing us.
• Note: professionals who claimed your request before deletion retain the contact details they lawfully received.

For any privacy question or complaint, contact mademeltd@gmail.com. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).